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How pencet138 Handles Your Privacy

We want you to know exactly what happens with your information when you create an account, deposit through DANA, OVO or GoPay, or contact our support channels.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about what data we hold or want to make a request under this policy, three channels are open to you. Each one connects to the same privacy team, so pick whichever suits how you communicate.

Live Chat Open the chat widget from any page on pencet138. Tell the agent your request is privacy-related and they will route you to the data team. Typical response within one working session depending on queue volume.

Email Send your request to the support address listed in your account settings. Include your registered email and a brief description of what you need, whether it is a data export, a correction or a deletion request.

Account Settings Panel Log in, head to account settings and look for the privacy section. From there you can download a snapshot of your stored data or submit a formal request without waiting for a reply from a human agent.

What This Privacy Policy Covers

pencet138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on pencet138, we ask for basic identification details such as your name, email address, phone number and date of birth. These are necessary for account verification and to comply with applicable regulations in eligible regions. During deposits via DANA, OVO or

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GoPay, we receive transaction confirmation data from your e-wallet provider, but we never store your wallet PIN or authentication credentials on our servers. Withdrawal requests require identity verification, which means we hold a copy of a document you submit until the verification step completes. We use
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cookies and similar tracking to remember your session, language preference and device type so the lobby loads correctly on mobile or desktop. Third-party analytics help us understand how pages perform, but we do not sell or rent personal data to advertisers. Data retention follows the minimum
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period required by the jurisdiction where the service is available, plus a short buffer for dispute resolution. If local law in your region requires different handling, we adjust accordingly. You can request a copy of your stored data or ask for deletion through the support paths
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described below. Availability of the platform itself depends on local law and eligible regions, and so does the scope of this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Information

We handle personal data with specific controls at each stage, from collection through to deletion. Here is what those controls look like in practice across six areas that matter most to your privacy on pencet138.

Encryption in Transit Every connection between your device and our servers uses TLS encryption. Whether you are depositing through DANA on your phone or browsing the lobby from a laptop in Batam, data moves through an encrypted channel.

Cookie Scope We set first-party cookies for session management and preferences. Third-party cookies are limited to analytics partners. You can clear or block cookies in your browser settings at any time without losing your account.

Account Security Your login is protected by OTP verification sent to your registered phone number. If you change devices, a fresh OTP is triggered so nobody else can access your account from an unrecognised device.

Data Retention Period We keep personal data only as long as your account is active plus the minimum retention window required by applicable law. After that window closes, records are permanently purged from our systems.

Third-Party Sharing We share data only with payment providers like OVO and GoPay for transaction processing and with fraud-prevention partners. We do not sell data to marketing networks or unrelated third parties.

Requesting Changes You can ask us to correct inaccurate details, export a full copy of your stored information, or delete your account entirely. Requests are processed through the support channels listed on this page.

Common Questions About Your Data

Below are answers to the privacy questions our support team receives most often. If your question is not here, reach out through live chat or email and we will respond directly.

We collect your name, email, phone number and date of birth during registration. This information is used for identity verification and to ensure your account meets eligibility requirements in regions where the service is available under local law.

No. When you deposit via DANA, OVO or GoPay, authentication happens entirely within your e-wallet app. We receive a transaction confirmation but never see or store your PIN, password or biometric data.

Log into your account, open the settings panel and look for the privacy section. From there you can generate a data export file that includes your profile details, transaction history and any verification documents on record.

Yes. Submit a deletion request through live chat, email or the account settings panel. Once confirmed, we remove personal data after the mandatory retention period required by applicable regulations closes.

Access is restricted to the support and compliance teams who need it for verification or dispute resolution. Technical staff see anonymised logs only, and all access is recorded for audit purposes.

We do not sell or rent your personal information to advertisers. Third-party analytics partners receive anonymised usage data to help us improve page performance, but nothing that identifies you personally.

We use first-party session cookies and limited third-party analytics cookies. You can block or clear them in your browser without losing your account. Blocking session cookies may require you to log in again each visit.

After account closure, we retain records for the minimum period required by the jurisdiction that applies to your region. Once that window ends, all personal data is permanently deleted from our active and backup systems.

Open account settings and edit your profile fields directly for things like email or phone number. For changes to verified identity documents, contact support through live chat or email and they will guide you through re-verification.

Yes. The scope of this policy adjusts based on the laws of the region where you access the platform. Availability depends on local law and eligible regions, and data handling obligations follow accordingly.

How pencet138 Handles Your Privacy

How to Reach Us About Your Data

How We Protect and Manage Information

Common Questions About Your Data

01 What personal data does pencet138 collect when I register?

02 Does pencet138 store my DANA or OVO wallet PIN?

03 How can I download a copy of my stored data?

04 Can I delete my account and all associated data?

05 Who has access to my personal information internally?

06 Does the site share data with advertisers?

07 What cookies does pencet138 use and can I block them?

08 How long is my data kept after I close my account?

09 How do I correct wrong information on my profile?

10 Is my data handled differently depending on my location?

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